Terms and Conditions

Booking Terms

Our slots and availability operate on a first-come, first-served basis. Bookings will be confirmed by completing the order online and making full payment using credit/debit card, bank transfer, or PayNow.
To ensure availability for weekend orders, we strongly recommend booking at least one month in advance.

Product Listing Prices

All product listings include set-up services*.
All product listings exclude $30 delivery fee. An additional $50 surcharge is applicable for set-up services on eve of Public Holidays and Public Holidays.
Please review the package details carefully for information about what is included.

Balloon Lifespan

Air-inflated balloons, such as balloon garlands and floor balloons, last for approximately 3 days.
The condition of balloons vary in different environment: Air-conditioned room > indoor > outdoor.
The actual colors of balloons may vary from the illustrations, and may also vary from the PC/Mobile/Tablet's screen due to monitor color restrictions.
It is normal that the color of balloons might be different over time due to oxidation

Custom Package Procedures & Design Terms

You will receive a booking confirmation via email.
To secure your booking, please make 50% deposit (full payment is applicable for promotion or otherwise stated in respective package description).
We will hold your booking for 24 hours from time stamp of the email booking confirmation. If payment should fail, we will release your booking slot.
We will contact you if additional information is needed. For any updates, please feel free to reach out to us via WhatsApp at 8500-0012.
To ensure a smooth and timely set-up, please have your venue ready at the scheduled set-up time. Please assign 1 designated person as the point of contact for the set-up process.
The design draft of your desired theme will be provided in 10 working days, up to 2 revisions. Change of theme is not allowed once design work started.

Cancellation and Rescheduling

If a cancellation is made 7 days before the event, full refund will be given in the form of store credits (coupon code).
If a cancellation is made 7 days or less before the event, 50% will be refunded in the form of store credits (coupon code).
Within 24 hours of the start time: No refunds for cancellations or rescheduling.
Rescheduling of the event is only allowed only once. Subsequent rescheduling charges will be at $100 each. Rescheduling is subjected to slot availability.
If a cancellation of a customise package is made, a mandatory $120 design fee will be deducted from the store credits.

Refund Policy

Please note that we do not provide cash refunds. The coupon code is transferable and can be used for a one-time purchase via our website (enter at check-out page).
This coupon code will be valid for 12 months only, from the stipulated start date.

Payment Terms

Deposits made are refundable in store credits only.
If payment is not received upon delivery, any overdue and unpaid balances will be charged at a rate of 5% of the balance due, daily until the balance is paid.
Any discrepancy in the invoice must be verified within 7 days of the invoice date.

Change in order details

After placing your order, you may contact us via WhatsApp at 85000012 to provide updates on your order details. Any last-minute changes will be subject to availability and may incur additional charges.

Please inform us of any changes to the time or location at least 5 days in advance, and we will do our best to accommodate them, subject to slot availability. A $100 fee will apply for any last-minute changes to the time or location.